TELEPHONE ANSWERING SERVICE
A Reliable Telephone Answering Service With A Human Touch!
TELEPHONE ANSWERING SERVICE for Your Medical Practice
At Everest Practice Management, we help private medical practices across Australia streamline operations, reduce staffing costs, and improve patient experiences — all through our trusted and dedicated Medical Virtual Assistants. Whether you’re a solo GP, specialist, or part of a larger clinic, our hybrid support model allows you to scale your admin capacity without the challenges of recruiting and retaining full-time onsite staff.
Our team becomes an extension of your practice, trained in your workflows, using your systems, and delivering the highest standard of administrative support remotely. By embracing hybrid practice management, you not only cut costs — saving up to 40% compared to the minimum wage in Australia — but also boost efficiency and team morale.
Inbound and Outbound Telephone Answering Services
Managing high volumes of incoming calls is a common challenge in any medical practice. Missed calls often lead to lost bookings and dissatisfied patients. Our telephone answering services ensure every call is answered promptly and professionally — using your clinic’s greeting and following your specific protocols.
Your Medical Virtual Assistant can:
- Answer incoming calls and manage voicemails
- Book and reschedule appointments
- Confirm practitioner availability
- Provide fee information
- Follow up with pathology or radiology labs
- Return missed calls and manage call-backs
With flexible scheduling, your virtual receptionist can extend your clinic’s service hours to accommodate after-hours enquiries, helping you meet the growing demands of today’s busy Australian patients. Every call is handled with professionalism, empathy, and confidentiality — ensuring your patients always speak to a real person.
Save 40% Compared to the Minimum Wage in Australia
Hiring local staff comes with high costs, including wages, superannuation, leave entitlements, and recruitment expenses.
Our Virtual Assistant services provide a cost-effective solution, saving your practice up to 40% compared to the minimum wage in Australia.
With Everest Practice Management, you also avoid the time-consuming tasks of:
Recruiting and interviewing staff
Training new employees from scratch
Handling HR and payroll
40%
Customer Saved Wage
Instead, we supply trained, healthcare-experienced virtual staff who integrate into your workflow from day one. This allows you to focus on growing your medical practice and spending more time on patient care — or even regaining time for yourself.
Data Security and Compliance You Can Trust
We understand the importance of maintaining patient confidentiality in the Australian healthcare sector. Our Virtual Assistants work on managed devices with:
Remote monitoring and firewall protection
Microsoft Defender and application whitelisting
USB blocking and endpoint encryption
PC lockdown controls and web filtering
This ensures all patient information is protected, meeting your privacy and compliance obligations under Australian healthcare standards.
Email and Fax Communication Management
Keeping on top of your clinic’s email and fax inbox can be time-consuming for your onsite receptionists. Our Virtual Assistants will monitor and manage your clinic’s digital communications, ensuring that nothing is missed and that each message is responded to in line with your established procedures.
We can:
- Organise and triage patient emails
- Set up shared inbox folders for efficient team use
- Prioritise urgent communications for immediate attention
- Manage fax-to-email and online fax platforms (e.g. eFax.com.au, GoFax.com.au)
- Upload correspondence to your practice management system
- Notify practitioners of time-sensitive results or referrals
This level of support not only reduces administrative burden but also helps prevent delays in patient care and follow-up.
Ad Hoc Support When You Need It Most
Unexpected staff leave, sick days, or resignations can throw your day into chaos. That’s why we offer ad hoc virtual receptionist support to fill the gap when your regular staff aren’t available. Whether it’s planned leave or last-minute absences, our “floater” system ensures you’re never left short.
How it works:
- We assign and train a secondary Virtual Assistant to your account.
- They learn your workflows and use your systems during onboarding.
- When needed, they jump in and start answering calls, managing bookings, and assisting patients — without any downtime or retraining.
This proactive model ensures business continuity for your medical practice and allows you to maintain exceptional service during transitions or busy periods. Plus, our internal trainers document your clinic’s processes so we can seamlessly step in whenever required.
Seamless Use of Your Practice Management System
Our team is highly experienced in working with Medicare and leading practice management systems used by Australian clinics, including:
- Best Practice
- MedicalDirector
- Zedmed
- Genie
- Pracsoft
- Cliniko
- Halaxy
- And others
Your dedicated Medical Virtual Assistant will be trained to use your preferred software to manage:
- Patient scheduling and cancellations
- Calendar updates and practitioner coordination
- Digital intake forms and records management
- Medicare and billing support
- Referrals and secure messaging uploads
By working within your systems, we provide continuity, security, and efficiency — so your patients and staff experience no difference between your on-site and virtual team.
Supporting Your Onsite Team & Enhancing Patient Experience
A Medical Virtual Assistant is not a replacement for your front-desk staff — it’s a support system designed to relieve pressure, prevent burnout, and enhance in-practice care. By outsourcing routine admin and reception duties, your onsite team can focus on what really matters: face-to-face interactions and patient care.
With hybrid staffing:
- You reduce missed calls and unreturned messages
- Your clinic runs more smoothly, even during busy periods
- Staff retention improves thanks to reduced workload
- You scale support during high-demand seasons
In the background, your virtual receptionist ensures everything stays on track — creating a calm, efficient environment for both staff and patients.
Real Support, Real Savings
Hiring local reception staff is increasingly costly — especially when factoring in wages, super, leave entitlements, and recruitment overheads. By comparison, a dedicated Medical Virtual Assistant from Everest Practice Management can save your clinic up to 40% versus the minimum wage in Australia — without compromising professionalism or reliability.
Plus, you’ll benefit from:
- Zero recruitment costs and delays
- Fully managed HR to save you time
- IT Support for all our Virtual Assistants
- No sick leave or annual leave disruptions
- Pre-trained professionals in Australian healthcare workflows
- Ongoing performance monitoring and quality assurance
- Flexibility to scale up or down depending on your practice needs
Getting started with Everest Practice Management is simple and stress-free.
Free Discovery Call
Book a free discovery call so we can learn more about your clinic, team, and current admin challenges.
Live Integration
Your VA starts supporting your team — answering phones, managing admin, and reducing daily pressure — all while working remotely and professionally.
Ongoing Support
We provide continual oversight, training, and performance monitoring to ensure your practice receives the highest level of support every day.
Grow your Practice
We will contribute to the success of your private medical practice!
Tailored Onboarding
We match you with a highly skilled Medical Virtual Assistant and provide full onboarding support — including training on your practice management software, protocols, and preferred workflows.
Ready to Elevate Your Practice?
At Everest Practice Management, we make hybrid clinic support simple, reliable, and cost-effective. With our dedicated Medical Virtual Assistants, your clinic gains a trusted partner in admin, reception, and patient coordination — all without the staffing headaches.
✨ Improve patient satisfaction
💡 Empower your onsite team
💰 Save on staffing costs
🔒 Ensure continuity and professionalism
Let’s build a smarter, more efficient medical practice — together
Appointment Confirmations
We will help you decrease your cancellation rates by setting up a follow up system by SMS and phone calls to ensure patients attend their booked appt and minimize their time in the practice waiting room.
Referral Management Service
Your Virtual Medical Receptionist will ensure that all referrals are received beforehand and entered into your practice management system to relieve the onsite staff from this task and save you even more time and money.
Call Answering
Calls answered by dedicated and experienced medical receptionists, able to respond to queries or forward accordingly depending on the request or query received.
Calendar/Diary Management
Your specialist practice receptionist will ensure patients access emergency appts when needed and understand the importance of making sure no empty appt spot is wasted to maximise income and efficiency for the Doctors and practice.
Theatre Booking and Liaison
Once a patient is booked in for a medical procedure, we will organize all the paperwork required by the patient, Doctor and the hospital help with insurance and coordinate with the respective anaesthetist or other practitioners for the booking.
Test Result Follow Up Service
We will not only follow up to ensure all pathology results are entered into your Practice Software before an appointment, but we will also ensure that all patients are booked in for an appointment once the results are received.
Insurance Benefits Verification
We can verify insurance claims and receive prior authorization to reduce the burden for both the patient and the onsite staff having to wait on long calls to for approval.
Reactivation Continuing Care
We ensure all your registered practice patients are followed up both electronically and over the phone for their regular vaccination and scripts renewals appointments.
Seamless Use of Your Practice
Management System
Our team is highly experienced in working with leading
practice management systems used by Australian clinics, including:
