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Our Services


Let us Help you Focus on What Matters

During peak times in a busy medical centre your phones could be ringing off the hook, emails and faxes are piling up while your onsite receptionists are frantically working meet and greet patients in the waiting room, processing Medicare payments and liaising with the Doctors and hospitals.

Everest Practice Management’s offsite medical receptionist solution will transform your often-hectic waiting room into a calm, quiet and relaxed environment for the doctor, reception staff and patients.

Our model is used by a number of GP’s , Specialists, Dental and Allied Health practices around Australia that we are currently providing our services to and we enjoy the positive feedback we receive daily from both the doctors and the patients. This allows us to create a holistic understanding of the ongoing needs of Medical Centres nationwide and offer advise and solutions to all our partners.

Learn more about how our service can help your practice today!

GP Practice Office Support Staff (Everest PM)

Medical Receptionist

Everest Practice Management will take the burden away from you and allow you to focus on your patients:

Insurance Benefits Verification

We can verify insurance claims and receive prior authorization to reduce the burden for both the patient and also the onsite staff having to wait on long calls to for approval.

Call Answering

Calls answered by dedicated and experienced medical receptionists, able to respond to queries or forward accordingly depending on the request or query received.

Virtual Reception

Dedicated virtual reception staff who will have complete knowledge of your workflows, policies and procedures and are able to assist in minimising your daily workload.

Reactivation Continuing Care

We ensure all your registered practice patients are followed up both electronically and over the phone for their regular vaccination and scripts renewals appointments.

Receptionist Skills & Qualities

Your virtual receptionist will possess skills and qualities such as efficiency, flexibility, professionalism, empathy, fantastic phone manner ability to show empathy and provide unrivalled patient care and exceptional patient support skills.

Calendar/Diary Management

Your specialist practice receptionist will ensure patients access emergency appts when needed and understand the importance of making sure no empty appt spot is wasted to maximise income and efficiency for the Doctors and practice.

Theatre Booking and Liaison

Once a patient is booked in for a medical procedure, we will organize all the paperwork required by the patient, Doctor and the hospital help with insurance and coordinate with the respective anaesthetist or other practitioners for the booking.

Test Result Follow Up Service

We will not only follow up to ensure all pathology results are entered into your Practice Software before an appointment, but we will also ensure that all patients are booked in for an appointment once the results are received.

Absences & Peak Times BackUp Staff

We all know how sickness, time off and annual leave affects our practice resources and patient care. By adding some virtual support to your team these unfortunate events become easier to manage at minimal cost.

Referral Management Service

Your Virtual Medical Receptionist will ensure that all referrals are received beforehand and entered into your practice management system to relieve the onsite staff from this task and save you even more time and money.

Appointment Confirmation & Reminders

We will help you decrease your cancellation rates by setting up a follow up system by SMS and phone calls to ensure patients attend their booked appt and minimize their time in the practice waiting room.

New Solo Practice Setup Assistance Service

We can help with contacting medical centers and introducing the services of your new practice whilst at the same time, also organizing a time to visit the local Doctors and ensure you enjoy maximized exposure.


Frequently Asked Questions

Have a look at our FAQs and get all answers to questions you may have about the service.

Virtual Medical Secretary Everest Practice Management

Certainly, we will even assist you in finding accommodation in the Philippines so that you have a pleasant experience and are able to accomplish results. Furthermore, we can provide you with low cost options; to fly your virtual receptionist to Australia to meet them, introduce them to the rest of your team and also provide them with training at your offices.

When you have staff working remotely it is important you set clear expectations on what your expectations are.  We will ensure that there are the right systems in place to monitor their activities, diaries and task lists.

Everest Practice Management provides staff with PCs. You will be able to engage in a video conference with your virtual receptionist through Skype, Google Hangouts, GoToMeeting or any other video conferencing option. Part of the solution we offer is setting up communication links and integration; this will further benefit you and your business in the future.

Depending on your needs we can get a medical receptionist working for your practice within 2-4 weeks.

Your Medical receptionist will be accessing your patient data using the system you are currently using. Everything will be stored in exactly the same way that it is using a local medical receptionist so it is always secure.

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Client Reviews

Have a look at just some of our happy customers reviews below.

Virtual Medical Secretary Everest Practice Management
Virtual Medical Receptionist Everest PM Logo

Paediatric Gastroenterologist

Dr Daniel-Avi Lemberg

Having used virtual offices both overseas and in Australia previously, Everest Practice Management is in a different league setting a new standard in Virtual office servicing.

Virtual Secretary Everest Practice Management
Virtual Medical Receptionist Everest PM Logo

Medical Director Australian Menopause Centre

Dr Gary Aaron

The EPM staff are well educated, quick to learn and have a wonderful interactive personality. I highly recommend making the move with Everest Practice Management.