We deliver comprehensive support for healthcare practices, including virtual reception, admin, marketing, tech support, and tailored scalable end-to-end practice solutions to medical professionals in Australia.
Over 30 years of experience supporting GP Clinics, Specialists, Dentists, NDIS and Allied Health Providers with trusted expertise in creating hybrid practice teams.
Build a hybrid back-office team to support your practice onsite staff and improve the patient experience at a cost of less than the minimum wage in Australia.
Experienced virtual medical assistants dedicated to medical practices, delivering reliable, professional support tailored to your clinic’s operational needs.
We combine healthcare experience with operational precision. Moreover, our structured processes ensure consistency and accountability across every service we deliver. Ultimately, this approach allows practices to scale confidently while maintaining high service standards.
Virtual Medical Receptionists trained exclusively for Australian medical practices, ensuring compliant workflows, accurate communication, and professional patient engagement.
Increase your practice's administrative capability without expanding physical infrastructure or absorbing rising Australian staffing and employment costs.
Long-term collaboration focused on strengthening front desk performance, enhancing patient experience, and supporting sustainable practice growth.
Efficient and seamless integration with your practice management system, documented workflows, and secure access protocols from day one.
Flexible support options designed around your operating hours, patient demand, and practice workflow requirements
We operate in strict alignment with the Australian Privacy Principles and data security standards, ensuring full confidentiality and regulatory compliance.
We deliver comprehensive support for healthcare practices, including virtual reception, admin, marketing, tech support, and tailored scalable end-to-end practice solutions to medical professionals in Australia.
Our service supports GP clinics, Specialists, Dentists, NDIS and Allied Health Practitioners Australia wide.
Professional remote receptionist managing calls, bookings, and patient communications seamlessly.
Specialist support for allied health practices and NDIS administration workflows in Australia.
Reliable call answering that captures inquiries, messages and appointment details at all times.
Remote admin support tailored specifically to dental practice operational needs.
Targeted social media creation and management for medical practitioners in Australia.
Marketing strategies designed to grow healthcare practices and patient engagement in Australia.
Find answers to common questions about our virtual support services below.
Our virtual medical receptionists help reduce administrative burdens, support your on-site staff, improve patient communication, and optimize scheduling.
By outsourcing to our trained professionals, your practice can save time, reduce costs, and focus on delivering high-quality patient care.
A virtual medical receptionist is a remote professional who handles administrative tasks for medical practices, such as appointment scheduling, patient inquiries, and billing support. They perform the same duties as an in-office receptionist but work remotely, using phone systems, scheduling software, and electronic medical records (EMR) to manage patient interactions efficiently.
A Virtual Secretary can manage a variety of administrative responsibilities, including:
• Answering phone calls/emails and handling patient inquiries
• Scheduling, rescheduling, and confirming appointments
• Managing electronic medical records (EMR) and updating patient information
• Verifying insurance eligibility and processing pre-authorizations
• Handling billing inquiries and issuing receipts
• Sending appointment reminders via calls, SMS, or email
• Assisting with pathology results follow up and patient reactivations
A wide range of medical and healthcare practices benefit from VMR services, including:
• Specialists
• General Practitioners (GP's)
• Dental & Orthodontic practices
• Chiropractic & Physical Therapy Clinics
• Physiotherapists, Podiatrists and Occupational Therapists
• Mental Health & Psychology Practices
• Dermatology, Ophthalmology, and Specialty Clinics
• Telehealth Providers
• Cost-effective – Reduces overhead costs compared to hiring an in-house receptionist
• Scalability – Adjusts support levels based on patient volume
• Efficiency – Minimizes wait times and enhances patient experience
• 24/7 Availability – Some services offer after-hours and weekend support
• Reduces Workload – Allows onsite staff to focus on patient care
Start by booking an initial consultation with our team. We’ll assess your Medical practice’s specific needs, review your current workflows and systems, and then recommend a tailored solution. From there, we’ll guide you step-by-step through the onboarding process to ensure a smooth and seamless setup of our virtual receptionist services and integration with your onsite staff.
Over the years we have gained experience in many of the main Practice Management Systems such as Clinic to Cloud, Gentu, Medical Director, Best Practice, Xestro, Medilink, Halaxy, Cliniko, MediRecords and more and we will provide training to your Medical receptionist to ensure they are fully aware of how to use your system effectively and efficiently.
We make onboarding easy with a clear, step-by-step process:
Carefully recruiting and selecting the right Virtual Assistant for your practice
Setting up and integrating your EMR and phone systems
Creating a tailored Practice Manual based on your operations
Training staff on your preferred workflows and procedures
Ensuring a smooth transition to fully supporting your practice
Ready to strengthen your practice operations?
Everest Practice Management provides dedicated Virtual Medical Receptionists to Australian medical practices. We integrate seamlessly into your systems, reduce administrative pressure, and increase operational capacity enabling sustainable growth without rising staffing costs
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