Virtual Healthcare
Assistants
Let us Help you Focus on Patient Care
LET US HELP YOU
FOCUS
ON PATIENT CARE
Established in 2014, Everest Practice Management is an Australian-owned business run by professionals with over 40 years running Medical Practices for both GP and Specialists. We help you build a hybrid team, to compliment your onsite practice reception team.
During peak times in a busy medical centre your phones could be ringing off the hook, emails and faxes are piling up while your onsite receptionists are frantically working meet and greet patients in the waiting room, processing Medicare payments and liaising with the Doctors and hospitals.
During peak times in a busy medical centre your phones could be ringing off the hook, emails and faxes are piling up while your onsite receptionists are frantically working meet and greet patients in the waiting room, processing Medicare payments and liaising with the Doctors and hospitals.
Everest Practice Management’s offsite medical receptionist solution will transform your often-hectic waiting room into a calm, quiet and relaxed environment for the doctor, reception staff and patients.
Our model is used by a number of GP’s , Specialists, Dental and Allied Health practices around Australia that we are currently providing our services to and we enjoy the positive feedback we receive daily from both the doctors and the patients. This allows us to create a holistic understanding of the ongoing needs of Medical Centres nationwide and offer advice and solutions to all our partners.
Learn more about how our service can help your practice today!
What Services We Offer
FOCUS ON YOUR PATIENTS
VIRTUAL RECEPTIONIST
Allied Health and NDIS Virtual Assistant
MEDICAL MARKETING
TELEPHONE ANSWERING SERVICES
PRIVATE PRACTICE
START UP
Social Media for Doctors
Who We Work With
Everest Practice Management will take the burden away from you and allow you to focus on your patients.
We have extensive experience working with a diverse range of healthcare practices and professionals across Australia, including:
Dental Practices
Allied Health Practitioners
Cosmetic Practices
General Practice
Solo General Practitioners
Specialists
Our expertise spans various medical specialties, including:
- Allergy & Immunology
- Anesthesiology
- Dentistry
- Dietetics
- Dermatology
- Gastroenterology
- Neurology
- Obstetrics and Gynaecology
- Oncology
- Ophthalmology
- Paediatrics
- Podiatry
- Psychology
- Psychiatry
- Physiotherapy
- Rheumatology
- Urology
Save Over 60% on Costs
Empower your onsite staff -Improved Patient Care
Running a busy medical practice in Australia comes with constant pressure — from managing patient bookings and phone calls to supporting clinical staff and staying on top of daily admin. At Everest Practice Management, we provide reliable, cost-effective solutions to help you streamline your operations and improve patient care.
Our dedicated Medical Virtual Assistants are trained in Australian healthcare systems and can take over essential but time-consuming tasks. From answering phones and managing appointments to handling recalls, referrals, and patient follow-ups — your virtual assistant works just like an extension of your in-house team.
By partnering with EverestPM, your clinic can save up to 40% compared to the minimum wage in Australia, without compromising on quality or professionalism. This cost-effective approach to practice management allows you to reduce overheads while still delivering exceptional service to your patients.
Our services are designed to support your existing reception and admin staff. With a Medical Virtual Assistant taking care of routine or non-patient-facing duties, your team can focus on what matters most — face-to-face interactions, patient experience, and in-practice care. It also helps reduce burnout and improve staff retention by easing the workload on your onsite team.
We understand how overwhelming it can be for practice managers and receptionists to juggle the competing demands of a fast-paced medical practice. That’s why our tailored solutions are built around the specific needs of Australian clinics, whether you’re a solo GP, specialist, or part of a larger healthcare group.
At Everest Practice Management, we’re more than just remote support — we’re your partner in building a more efficient, patient-focused clinic.
efficiency, reduce costs, and deliver better care with a dedicated Medical Virtual Assistant.
HOW IT WORKS
The EPM Process
Getting started with your offshore Medical Virtual Team is as easy as 1, 2, 3!
FAQs
Frequently Asked Questions
Have a look at our FAQs and get all answers to questions you may have about the service.
We make onboarding easy with a clear, step-by-step process:
Carefully recruiting and selecting the right Virtual Assistant for your practice
Setting up and integrating your EMR and phone systems
Creating a tailored Practice Manual based on your operations
Training staff on your preferred workflows and procedures
Ensuring a smooth transition to fully supporting your practice
• Answering phone calls/emails and handling patient inquiries
• Scheduling, rescheduling, and confirming appointments
• Managing electronic medical records (EMR) and updating patient information
• Verifying insurance eligibility and processing pre-authorizations
• Handling billing inquiries and issuing receipts
• Sending appointment reminders via calls, SMS, or email
• Assisting with pathology results follow up and patient reactivations
• Cost-effective – Reduces overhead costs compared to hiring an in-house receptionist
• Scalability – Adjusts support levels based on patient volume
• Efficiency – Minimizes wait times and enhances patient experience
• 24/7 Availability – Some practices offer after-hours and weekend support
• Reduces Workload – Allows onsite staff to focus on patient care
Over the years we have gained experience in many of the main Practice Management Systems such as Clinic to Cloud, Gentu, Medical Director, Best Practice, Xestro, Medilink, Halaxy, Cliniko, MediRecords and more and we will provide training to your Medical receptionist to ensure they are fully aware of how to use your system effectively and efficiently.
A wide range of medical and healthcare practices benefit from VMR services, including:
• Specialists
• General Practitioners (GP's)
• Dental & Orthodontic practices
• Chiropractic & Physical Therapy Clinics
• Physiotherapists, Podiatrists and Occupational Therapists
• Mental Health & Psychology Practices
• Dermatology, Ophthalmology, and Specialty Clinics
• Telehealth Providers
There is no minimum or maximum number of Medical receptionists you can hire through Everest Practice Management. We develop partnerships and work with you to determine your exact requirements that will most benefit your practice.