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Feel free to book a time in our calendar to chat with a member of our experienced team. We’re here to help you find the ideal virtual medical receptionist tailored to your healthcare practice’s needs.
We look forward to connecting with you!
Our Virtual Medical Receptionists help reduce administrative burdens, support your on-site staff, improve patient communication, and optimize scheduling. By outsourcing to our trained professionals, your practice can save time, reduce costs, and focus on delivering high-quality patient care.
A virtual medical receptionist is a remote professional who handles administrative tasks for medical practices, such as appointment scheduling, patient inquiries, and billing support. They perform the same duties as an in-office receptionist but work remotely, using phone systems, scheduling software, and electronic medical records (EMR) to manage patient interactions efficiently.
A Virtual Secretary can manage a variety of administrative responsibilities, including:
• Answering phone calls/emails and handling patient inquiries
• Scheduling, rescheduling, and confirming appointments
• Managing electronic medical records (EMR) and updating patient information
• Verifying insurance eligibility and processing pre-authorizations
• Handling billing inquiries and issuing receipts
• Sending appointment reminders via calls, SMS, or email
• Assisting with pathology results follow up and patient reactivations
A wide range of medical and healthcare practices benefit from VMR services, including:
• Specialists
• General Practitioners (GP's)
• Dental & Orthodontic practices
• Chiropractic & Physical Therapy Clinics
• Physiotherapists, Podiatrists and Occupational Therapists
• Mental Health & Psychology Practices
• Dermatology, Ophthalmology, and Specialty Clinics
• Telehealth Providers
• Cost-effective – Reduces overhead costs compared to hiring an in-house receptionist
• Scalability – Adjusts support levels based on patient volume
• Efficiency – Minimizes wait times and enhances patient experience
• 24/7 Availability – Some services offer after-hours and weekend support
• Reduces Workload – Allows onsite staff to focus on patient care
Learn More
Start by booking an initial consultation with our team. We’ll assess your Medical practice’s specific needs, review your current workflows and systems, and then recommend a tailored solution. From there, we’ll guide you step-by-step through the onboarding process to ensure a smooth and seamless setup of our virtual receptionist services and integration with your onsite staff.
We make onboarding easy with a clear, step-by-step process:
Carefully recruiting and selecting the right Virtual Assistant for your practice
Setting up and integrating your EMR and phone systems
Creating a tailored Practice Manual based on your operations
Training staff on your preferred workflows and procedures
Ensuring a smooth transition to fully supporting your practice
Onboarding usually takes between 2 to 4 weeks, depending on the complexity of your practice and the services you need. We work to ensure minimal disruption to your daily operations, and you’ll have a dedicated Sydney based Onboarding Team Leader to guide you through each step of the process.
Everest Practice Management equips staff with secure, managed devices that support communication via video, voice, and messaging through platforms like Microsoft Teams, Google, WhatsApp, Zoom, and more. As part of our service, we help set up and integrate these communication tools to ensure smooth, ongoing collaboration with your practice.
Yes! We can help arrange accommodation in the Philippines if you'd like to visit and connect with your virtual receptionist. Alternatively, we also offer affordable options to fly your virtual assistant to Australia, allowing them to meet your onsite team and receive in-person training at your practice for a more personalised and effective onboarding experience.
All work completed by your virtual medical receptionist remains your exclusive property. Everest Practice Management takes strong measures to protect your data and confidentiality. We use secure, managed devices, the latest security technologies, and maintain strict workplace protocols. For added protection, we offer optional VPN-only access—ensuring that your internal internet policies are applied to our workstations and only authorised personnel can access your data.
Our medical virtual receptionists are currently based in the Philippines, with plans to expand to other countries in the future. In Sydney, our senior team operates from our local office, offering expert support and in-depth knowledge in practice management to ensure your healthcare clinic is well-supported.
Over the years we have gained experience in many of the main Practice Management Systems such as Clinic to Cloud, Gentu, Medical Director, Best Practice, Xestro, Medilink, Halaxy, Cliniko, MediRecords and more and we will provide training to your Medical receptionist to ensure they are fully aware of how to use your system effectively and efficiently.
The hourly of a full time Medical Virtual Receptionist is less than the minimum wage in Australia. The savings for the practice extends also on Superannuation, Workers Compensation costs, 'Real Estate' space in your practice, HR, equipment, tech support & payroll tax.
There is no minimum or maximum number of Medical receptionists you can hire through Everest Practice Management. We develop partnerships and work with you to determine your exact requirements that will most benefit your practice.
Everest Practice Management equips your virtual receptionist with the latest technology and a professional setup to ensure high performance. Our medical assistants use secure, managed devices with Microsoft Office, fast and reliable internet, and modern equipment—everything needed to support your practice efficiently.
Everest Practice Management ensures your virtual receptionist is set up for success with the right tools, training, and support. We provide guidance on communicating with Australian patients, offer software training, and help them understand the Australian healthcare system. Our goal is to ensure every virtual medical receptionist delivers high-quality patient care that meets your practice’s expectations.
Your patients won’t be able to tell that your virtual receptionist is based out of your office. With crystal-clear call quality and accents comparable to the many Australians from non-English speaking backgrounds, every interaction feels local, professional, and seamless.
The Philippines shares the same time zone as Western Australia. Your medical receptionist can work on a flexible schedule that suits you and your business. It is important to remember that the Philippines does not have Daylight Saving Time.
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TESTIMONIALS
Medical Practice Reviews
Read Below Some Comments From Doctors We Currently Service
Paediatric Gastroenterologist
Dr Daniel-Avi Lemberg
★★★★★ 5/5
Having used virtual offices both overseas and in Australia previously, Everest Practice Management is in a different league setting a new standard in Virtual office servicing.
Medical Director Australian Menopause Centre
Dr Gary Aaron
★★★★★ 5/5
The EPM staff are well educated, quick to learn and have a wonderful interactive personality. I highly recommend making the move with Everest Practice Management.