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FAQs
Frequently Asked Questions
If you have any further queries or questions, do not hesitate to book an appointment in our Calendar to speak with a member of our experienced team, that can help find the right virtual medical assistant for your needs.
We look forward to speaking with you.
We can work with you to provide a Medical receptionist for a set time-frame, either to assist you during a season peak or to cover for an emergency or maternity leave period.
Depending on your needs we can get a medical receptionist working for your practice within 2-4 weeks.
We can assist you in finding accommodation in the Philippines so that you have a pleasant experience and are able to accomplish results. Furthermore, we can provide you with low cost options; to fly your virtual receptionist to Australia, to introduce them to your onsite team and also provide them with training at your offices.
Everest Practice Management provides staff with managed PCs to allow you to engage in a video conference through Teams, Google, Zoom or any other video conferencing app. Part of the solution we offer is setting up communication links and integration; this will further benefit you and your business in the future.
When you have staff working remotely it is important you set clear expectations on what your expectations are. We will ensure that there are the right systems in place to monitor their activities, diaries and task lists.
Your Medical receptionist will be accessing your patient data using the system you are currently using. Everything will be stored in exactly the same way that it is using a local medical receptionist so it is always secure.
Everest Practice Management monitors all devices and records screens, keystrokes and search terms throughout the day. We use this information to performance manage our staff and can provide this information to you upon request.
An invoice is issued at the start of each month and you can transfer directly to our Australian bank account or pay by Credit Card. Your B2B relationship is with an Australian company and you will also receive periodical statements if required.
We can assist you in finding accommodation in the Philippines so that you have a pleasant experience and are able to accomplish results. Furthermore, we can provide you with low cost options; to fly your virtual receptionist to Australia, to introduce them to your onsite team and also provide them with training at your offices.
Everest Practice Management provides staff with managed PCs to allow you to engage in a video conference through Teams, Google, Zoom or any other video conferencing app. Part of the solution we offer is setting up communication links and integration; this will further benefit you and your business in the future.
Everest Practice Management does thorough checking of references and all necessary checking of new staff. Based on your specific business requirements we can obtain further checks as required.
Virtual receptionists are managed by you and take instructions from you in relation to their daily tasks. You are responsible for directing, guiding them and setting their KPIs. Security can be guaranteed by your own virtual private network (VPN) which we will help you setup.
Everest Practice Management explicitly states that all work completed by your medical receptionist while performing your assigned tasks are to be your exclusive property. We take all reasonable measures to protect your intellectual property by preventing theft or breaches in confidentiality; we maintain a highly secure workplace monitored by security cameras. We also secure data with workplace guidelines such as Managed Internet Connectivity, and an optional VPN (virtual private network)-only access- which means that your existing internal internet access rules are applied to our workstations. It protects your data from being accessed by anyone other than those who have been specifically granted permission.
Currently, the Philippines is where our virtual receptionists are based, although future plans will extend to other countries. At our office in Sydney we only have our senior staff that provide support and background knowledge in practice management.
Of course, your medical receptionist will have their own permanent workstation and their own computer that will be used solely by your virtual receptionist and will be up to date with the latest software that gets monitored and patched twice a month.
The cost of a full time Medical Virtual Receptionist is less than the minimum wage in Australia. The savings for the practice extends also on superannuation, 'real estate' space, HR, equipment, technical support and payroll tax.
Everest Practice Management provides your virtual receptionist with the right environment so that they can meet your practice needs. We can help with basic training such as dealing with your Australian patients and will ensure your medical receptionist delivers our company high customer service standards.
Over the years we have gained experience in many of the main Practice Management Systems such as Clinic to Cloud, Genie, Medical Director, Best Practice and more and we will provide training to your Medical receptionist to ensure they are fully aware of how to use your system effectively and efficiently.
Everest Practice Management provides your virtual receptionist with up to date technology and an environment for success. Your medical receptionist will work in a modern office environment in the centre of Makati’s financial and business district, using hardware installed with Microsoft Office applications, using premium Internet connectivity (fibre optic) and modern equipment necessary for your practice needs.
You will receive monthly reports on the attendance and upcoming leave requests of your agent. Further reporting can also be provided based on your requirements; speak to your account manager for more details.
Your patients will not know that the person they are talking to on the other end of the line is situated offshore. The quality of the telephone line is excellent, as good as in Australia, and the accent of the virtual receptionist will be no different to any of the millions of Australians from non-English speaking backgrounds (NESB) that live and work in our country.
Our offices in Makati, which is in the commercial center of Manila, have Australian expat executives onsite who are available to assist if required. They Sydney based staff of Everest Practice Management can also provide advice and basic hints in relation to Australian culture and idiosyncrasies to help bridge any possible cultural gap.
There is no minimum or maximum number of Medical receptionists you can hire through Everest Practice Management. We develop partnerships and work with you to determine your exact requirements that will most benefit your practice.
The Philippines shares the same time zone as Western Australia. Your medical receptionist can work on a flexible schedule that suits you and your business. It is important to remember that the Philippines does not have Daylight Saving Time.
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TESTIMONIALS
Client Reviews
Read Below Some Comments From Doctors We Currently Service
Paediatric Gastroenterologist
Dr Daniel-Avi Lemberg
★★★★★ 5/5
Having used virtual offices both overseas and in Australia previously, Everest Practice Management is in a different league setting a new standard in Virtual office servicing.
Medical Director Australian Menopause Centre
Dr Gary Aaron
★★★★★ 5/5
The EPM staff are well educated, quick to learn and have a wonderful interactive personality. I highly recommend making the move with Everest Practice Management.