Book a Meeting Today and We Will Help You Transition To a Hybrid Practice Management Model
Our Services
VIRTUAL HEALTHCARE SOLUTIONS
Let us Help you Focus on What Matters
During peak times in a busy medical centre your phones could be ringing off the hook, emails and faxes are piling up while your onsite receptionists are frantically working meet and greet patients in the waiting room, processing Medicare payments and liaising with the Doctors and hospitals.
Everest Practice Management’s offsite medical receptionist solution will transform your often-hectic waiting room into a calm, quiet and relaxed environment for the doctor, reception staff and patients.
Our model is used by a number of GP’s , Specialists, Dental and Allied Health practices around Australia that we are currently providing our services to and we enjoy the positive feedback we receive daily from both the doctors and the patients. This allows us to create a holistic understanding of the ongoing needs of Medical Centres nationwide and offer advise and solutions to all our partners.
Learn more about how our service can help your practice today!
FOCUS ON YOUR PATIENTS
Medical Receptionist
Everest Practice Management will take the burden away from you and allow you to focus on your patients:
Insurance Benefits Verification
We can verify insurance claims and receive prior authorization to reduce the burden for both the patient and also the onsite staff having to wait on long calls to for approval.
Call Answering
Calls answered by dedicated and experienced medical receptionists, able to respond to queries or forward accordingly depending on the request or query received.
Virtual Reception
Dedicated virtual reception staff who will have complete knowledge of your workflows, policies and procedures and are able to assist in minimising your daily workload.
Reactivation Continuing Care
We ensure all your registered practice patients are followed up both electronically and over the phone for their regular vaccination and scripts renewals appointments.
Receptionist Skills & Qualities
Your virtual receptionist will possess skills and qualities such as efficiency, flexibility, professionalism, empathy, fantastic phone manner ability to show empathy and provide unrivalled patient care and exceptional patient support skills.
Calendar/Diary Management
Your specialist practice receptionist will ensure patients access emergency appts when needed and understand the importance of making sure no empty appt spot is wasted to maximise income and efficiency for the Doctors and practice.
Theatre Booking and Liaison
Once a patient is booked in for a medical procedure, we will organize all the paperwork required by the patient, Doctor and the hospital help with insurance and coordinate with the respective anaesthetist or other practitioners for the booking.
Test Result Follow Up Service
We will not only follow up to ensure all pathology results are entered into your Practice Software before an appointment, but we will also ensure that all patients are booked in for an appointment once the results are received.
Absences & Peak Times BackUp Staff
We all know how sickness, time off and annual leave affects our practice resources and patient care. By adding some virtual support to your team these unfortunate events become easier to manage at minimal cost.
Referral Management Service
Your Virtual Medical Receptionist will ensure that all referrals are received beforehand and entered into your practice management system to relieve the onsite staff from this task and save you even more time and money.
Appointment Confirmation & Reminders
We will help you decrease your cancellation rates by setting up a follow up system by SMS and phone calls to ensure patients attend their booked appt and minimize their time in the practice waiting room.
New Solo Practice Setup Assistance Service
We can help with contacting medical centers and introducing the services of your new practice whilst at the same time, also organizing a time to visit the local Doctors and ensure you enjoy maximized exposure.
HOW IT WORKS
The EPM Process
Getting started with your offshore Medical Virtual Team is as easy as 1, 2, 3!
FAQs
Frequently Asked Questions
Have a look at our FAQs and get all answers to questions you may have about the service.
We make onboarding easy with a clear, step-by-step process:
Carefully recruiting and selecting the right Virtual Assistant for your practice
Setting up and integrating your EMR and phone systems
Creating a tailored Practice Manual based on your operations
Training staff on your preferred workflows and procedures
Ensuring a smooth transition to fully supporting your practice
• Answering phone calls/emails and handling patient inquiries
• Scheduling, rescheduling, and confirming appointments
• Managing electronic medical records (EMR) and updating patient information
• Verifying insurance eligibility and processing pre-authorizations
• Handling billing inquiries and issuing receipts
• Sending appointment reminders via calls, SMS, or email
• Assisting with pathology results follow up and patient reactivations
• Cost-effective – Reduces overhead costs compared to hiring an in-house receptionist
• Scalability – Adjusts support levels based on patient volume
• Efficiency – Minimizes wait times and enhances patient experience
• 24/7 Availability – Some services offer after-hours and weekend support
• Reduces Workload – Allows onsite staff to focus on patient care
Over the years we have gained experience in many of the main Practice Management Systems such as Clinic to Cloud, Gentu, Medical Director, Best Practice, Xestro, Medilink, Halaxy, Cliniko, MediRecords and more and we will provide training to your Medical receptionist to ensure they are fully aware of how to use your system effectively and efficiently.
A wide range of medical and healthcare practices benefit from VMR services, including:
• Specialists
• General Practitioners (GP's)
• Dental & Orthodontic practices
• Chiropractic & Physical Therapy Clinics
• Physiotherapists, Podiatrists and Occupational Therapists
• Mental Health & Psychology Practices
• Dermatology, Ophthalmology, and Specialty Clinics
• Telehealth Providers
Follow us online
Follow Our Social Media Pages To Find Out More
TESTIMONIALS
Doctors Reviews
Have a look at just some of our reviews below
Paediatric Gastroenterologist
Dr Daniel-Avi Lemberg
★★★★★ 5/5
Having used virtual offices both overseas and in Australia previously, Everest Practice Management is in a different league setting a new standard in Virtual office servicing.
Medical Director Australian Menopause Centre
Dr Gary Aaron
★★★★★ 5/5
The EPM staff are well educated, quick to learn and have a wonderful interactive personality. I highly recommend making the move with Everest Practice Management.