With over 50 years of combined healthcare experience and more than 15 years setting up Virtual Medical Receptionists for practices Australia-wide, Everest Practice Management delivers a service that grows with your practice
Our Virtual Medical Receptionists are trained specifically for Australian healthcare environments — across GP clinics, specialist practices, dental practices, and allied health providers.
Understand the full cost of your current model and what a dedicated Virtual Medical Receptionist actually delivers.
| Cost or Feature | Onsite Receptionist (Est. Annual) | Everest Virtual Medical Receptionist |
|---|---|---|
| Base Salary / Service Fee | ~$70,000 per year | $2,500 - $3,000 per month |
| Superannuation (11.5%) | ~$8,050 per year | ✓Included |
| Workers Compensation | ~$500+ per year | ✓Included |
| Payroll Tax (if applicable) | ~$500+ per year | ✓Not applicable |
| Recruitment Costs | $5,000 - $10,000 per hire | ✓Included |
| Annual Leave Cover | ✗Penalty rates or agency costs | ✓Trained backup VMR at standard rate - no penalty rates |
| Sick Leave Cover | ✗Disruption to service | ✓Backup VMR available to step in seamlessly |
| Peak Period Overflow | ✗Overtime rates apply | ✓Trained resource available on request |
| IT Equipment & Setup | ✗Additional cost | ✓Fully equipped, managed devices provided |
| Cyber Security Training | ~$500 per year | ✓Included |
| Office Space Required | ✗Physical desk space at your practice | ✓Fully remote - no desk space needed |
60%+
Estimated savings compared to a full-time onsite hire
Based on total employment cost including super, leave, recruitment, and equipment.
The savings extend beyond cost. Your onsite team is freed to focus on face-to-face patient care, delivering a calmer, more empathetic experience at the front desk and in the consultation room.
Australian healthcare practices are under more pressure than ever. If any of the following resonate, a dedicated Virtual Medical Receptionist may be the solution your practice needs.
Why Dedicated Matters
This is not a shared answering service or a rotating pool of staff. You receive one dedicated Virtual Medical Receptionist, someone exclusively focused on your practice.
Your VMR works solely for your practice. Over time, they build familiarity with your patients, clinicians, and workflows, becoming a genuine extension of your team.
The longer your VMR supports your practice, the more effective they become. They build context, patient rapport, and identify ways to reduce friction.
We support your onsite staff, not replace them. By absorbing calls, emails, and admin tasks, your front desk team can focus on patient care.
We build long-term relationships with the practices we support. With over 15 years of VMR experience, we know what quality delivery looks like.
Easy as 1, 2, 3
A structured, compliance-led onboarding process designed for Australian healthcare practices. Simple, seamless, and purpose-built for your environment.
We consult with you to understand your workflows, systems, and admin pressures, then scope the VMR role around your practice.
We manage the recruitment and onboarding process, including cyber security training, Australian healthcare standards, and compliance protocols.
Your VMR goes live and integrates into your team. We monitor performance, manage continuity, and adapt to new workflows.
Everest Practice Management offers one clear Virtual Medical Receptionist package for Australian healthcare practices that need reliable, professional, and consistent reception support.
There are no confusing service tiers, no unnecessary add-ons, and no hidden surprises. Your monthly package includes the essential support your practice needs to manage calls, bookings, patient enquiries, and day-to-day reception tasks with confidence.
Transparent, Predictable Pricing
Straightforward monthly pricing. No hidden costs, no surprises.
Pricing depends on industry and years of experience.
Have a look at just some of our latest reviews below and get in touch to see how we can help you.
Everything you need to know about our Virtual Medical Receptionist service
A Virtual Medical Receptionist is a remote professional who handles the administrative responsibilities of your practice — appointment scheduling, call management, patient inquiries, inbox management, and billing support — working exactly as an in-office receptionist would, from a remote location using your practice management software and phone systems.
A dedicated VMR can manage: answering calls and handling patient inquiries; scheduling, confirming, and rescheduling appointments; managing electronic medical records (EMR) and patient information; handling billing inquiries and issuing receipts; sending appointment reminders via call, SMS, or email; pathology results follow-up and patient reactivation; inbox and email management.
Over 15+ years, we have built extensive experience across the main Australian practice management systems including MedicalDirector, Gentu, Best Practice, Halaxy, Xestro, Clinic to Cloud, Cliniko, Splose, Practsoft, and more. We manage all software-specific training on your behalf.
This is a dedicated service. Your Virtual Medical Receptionist works exclusively for your practice. This is not a shared pool or a call-answering service. Over time, your VMR develops deep familiarity with your patients, clinicians, and workflows — and the service becomes more effective as a result.
We have trained backup Virtual Medical Receptionists available to cover annual and sick leave at a standard rate — no penalty rates. Your service continues without disruption.
When you need extra hours during peak practice traffic — such as a surge in appointment demand or a short-staffed period — a trained, practice-familiar resource is available at request.
No. With clear call quality and professional patient communication standards, the experience is seamless. Your patients interact with someone who knows your practice, your team, and your workflows — which is all that matters to them.
We operate under strict confidentiality protocols and in alignment with the Australian Privacy Principles. All VMRs work on secure, managed devices with firewall protection, endpoint encryption, application allowlisting, and PC lockdown controls. Optional VPN-only access is also available to apply your internal internet policies directly to our workstations.
Everest provides VMRs with secure, managed devices that support communication via platforms including Microsoft Teams, Google Workspace, WhatsApp, and Zoom. We set up and integrate these tools as part of the onboarding process.
Yes. Our services are flexible and scalable. Whether your practice is growing, experiencing a seasonal shift in demand, or restructuring your admin team, we can adjust the level of support accordingly.
Book an obligation-free conversation with our team. No hard sell — just a straightforward discussion about your practice, your challenges, and whether a Virtual Medical Receptionist is the right next step.
