Pricing
Dedicated Reception Support, Built for Australian Healthcare.
transparent pricing for all
Dedicated Reception Support.
Built for Australian Healthcare.
With over 50 years of combined healthcare experience and more than 15 years setting up Virtual Medical Receptionists for practices Australia-wide, Everest Practice Management delivers a service that grows with your practice
Our Virtual Medical Receptionists are trained specifically for Australian healthcare environments — across GP clinics, specialist practices, dental practices, and allied health providers.
General Practices
General Practices
Specialist
Specialist
Dental Practices
Dental Practices
Allied Health
Allied Health
Sound familiar?
The Challenges that hold
Your Medical Practice Behind
Australian healthcare practices are under more pressure than ever. If any of the following resonate, a dedicated Virtual Medical Receptionist may be the solution your practice needs.
Transparent, Predictable Pricing
$2,500 - $3,000 / monthly
Straightforward monthly pricing. No hidden costs, no surprises.
- Dedicated receptionist exclusively supporting your practice
- Full recruitment, onboarding, and training managed by Everest
- Fluent in Medicare and Australian healthcare workflows
- Secure, managed device and IT setup included for all new starters
- Backup VMR available for annual and sick leave
- Additional trained resource available during peak periods
- Fast onboarding, go live in as little as 2 to 4 weeks
- Trained across leading practice management systems
- Sydney-based management team overseeing service delivery
- 3-month minimum term & 30 days' notice to end the engagement thereafter
Pricing depends on industry and years of experience. 3-month minimum term, then 30 days’ notice.
what our clients say
Partnerships That
Stand the Test of Time
Have a look at just some of our latest reviews below and get in touch to see how we can help you.
COMMON QUESTIONS
Frequently Asked Questions
Everything you need to know about our Virtual Medical Receptionist service
A Virtual Medical Receptionist is a remote professional who handles the administrative responsibilities of your practice — appointment scheduling, call management, patient inquiries, inbox management, and billing support — working exactly as an in-office receptionist would, from a remote location using your practice management software and phone systems.
A dedicated VMR can manage: answering calls and handling patient inquiries; scheduling, confirming, and rescheduling appointments; managing electronic medical records (EMR) and patient information; handling billing inquiries and issuing receipts; sending appointment reminders via call, SMS, or email; pathology results follow-up and patient reactivation; inbox and email management.
Over 15+ years, we have built extensive experience across the main Australian practice management systems including MedicalDirector, Gentu, Best Practice, Halaxy, Xestro, Clinic to Cloud, Cliniko, Splose, Practsoft, and more. We manage all software-specific training on your behalf.
This is a dedicated service. Your Virtual Medical Receptionist works exclusively for your practice. This is not a shared pool or a call-answering service. Over time, your VMR develops deep familiarity with your patients, clinicians, and workflows — and the service becomes more effective as a result.
We have trained backup Virtual Medical Receptionists available to cover annual and sick leave at a standard rate — no penalty rates. Your service continues without disruption.
When you need extra hours during peak practice traffic — such as a surge in appointment demand or a short-staffed period — a trained, practice-familiar resource is available at request.
No. With clear call quality and professional patient communication standards, the experience is seamless. Your patients interact with someone who knows your practice, your team, and your workflows — which is all that matters to them.
We operate under strict confidentiality protocols and in alignment with the Australian Privacy Principles. All VMRs work on secure, managed devices with firewall protection, endpoint encryption, application allowlisting, and PC lockdown controls. Optional VPN-only access is also available to apply your internal internet policies directly to our workstations.
Everest provides VMRs with secure, managed devices that support communication via platforms including Microsoft Teams, Google Workspace, WhatsApp, and Zoom. We set up and integrate these tools as part of the onboarding process.
Yes. Our services are flexible and scalable. Whether your practice is growing, experiencing a seasonal shift in demand, or restructuring your admin team, we can adjust the level of support accordingly.
Ready to See If It's the Right Fit?
Book an obligation-free conversation with our team. No hard sell — just a straightforward discussion about your practice, your challenges, and whether a Virtual Medical Receptionist is the right next step.